Troubleshooting an electrical system is not second nature for all service technicians, and in some cases, even basic knowledge of electrical circuits may be lacking. To equip technicians with the best possible foundation, both theoretical and practical training are essential.
A common challenge in service training is the limited availability of equipment for hands-on practice. Previously, Genie addressed this by using a physical training board that simulated various circuit connection and testing scenarios. This allowed technicians to practice troubleshooting methods in a controlled, instructor-led environment.
However, transporting bulky training equipment to different training sessions is impractical. Wouldn’t it be better if technicians could train on an actual machine—albeit a digital one? Genie recognized that VR-based training could enhance many aspects of their training programs.
The physical training board was highly valued, as was the educational approach of combining theory with simple components. To build on this success, we created a digital replica of the board, allowing service technicians to practically execute and test different circuit connections. Using a virtual multimeter, technicians can take measurements at different points in the circuit to identify issues and solutions.
Since the training is instructor-led, we also developed an interface for trainers to monitor participants’ interactions. Instructors can provide real-time assistance—or introduce new challenges—by modifying connections and setting parameters. The solution utilizes one or more Meta Quest 3 headsets, which communicate with a computer used for overseeing and influencing the training session.
Once the technician is comfortable with the theoretical aspects, it is time to practice on a digital replica of a real machine. Here, troubleshooting involves multiple machine components, allowing technicians to move between different positions. The instructor can also adjust parameters to simulate various troubleshooting scenarios.
A virtual multimeter allows users to measure different circuit components to diagnose and resolve issues.
The trainee interacts with a control panel to practice troubleshooting in a specific scenario.
On the digital training board, the instructor can modify parameters and engage with the trainee during the session.
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