In spring 2017, the agreement that made Ants IT a part of byBrick Operations was finalized. Ants IT joined byBrick Operations offices in Stockholm shortly after. In October the merge was finalized, and both service desks are now managed as one.
Mattias Corvini, COO of byBrick Operations is very pleased with the merge:
“Joining people from different service desks and having them work according to the same processes and routines has been a challenge. It was imperative that our new service desk would deliver the service quality that customers expect from byBrick Operations. The merge has been a huge effort from all of our coworkers.
byBrick Operations service desk is today staffed by 25 support technicians divided in to three lines. Together they manage IT for around 450 companies across Sweden.
Emelie Haggren, new service desk Manager at byBrick Operations
“It feels great that we are now finalizing this effort. Our goal for byBrick Operations service desk is clear and realistic - we will strive towards becoming the best service desk in Sweden”